Internal IT Support Specialist

Deliver a Seamless Employee Experience

• Prepare and configure IT equipment for new employees.
• Manage the full user account lifecycle across internal systems and platforms.
• Deploy and maintain MDM solutions to secure and manage company devices.

Maintain a Reliable and Secure Infrastructure

• Monitor, maintain, and improve network performance, security, and infrastructure.
• Analyze system logs, troubleshoot incidents, and implement updates when required.
• Support the continuous improvement of our IT environment and processes.

Strengthen Security and Compliance

• Manage physical access controls, badges, and employee access rights.
• Conduct regular access reviews and audits.
• Implement and enforce internal IT and security policies.

Manage IT Assets and Tools

• Oversee the full lifecycle of IT hardware, software, and licenses.
• Maintain accurate inventories and documentation.
• Track key IT metrics and contribute to continuous improvement initiatives.

• Strong command of office and collaboration tools, plus solid knowledge of network infrastructure.
• A sharp eye for IT and network security, with the ability to turn best practices into concrete action.
• A true team player who enjoys working with a wide range of people, from everyday users to security experts.
• A proactive mindset: you anticipate risks, take the initiative, and like to fix things before they break.
• Genuine curiosity about technology: you keep up with the latest in networking, AI, cybersecurity, and beyond.
• Fluent in English and French.